Quarkfin Tech Private Limited ("Quarkfin.ai," "we," "our," or "us") strives to ensure the satisfaction of our customers. This policy outlines the terms governing refunds and cancellations related to services offered by Quarkfin.ai.
1. Cancellation Policy
Subscription Services:
- Customers may cancel their subscriptions at any time by logging into their account on our platform or by contacting our support team.
- Cancellation requests must be submitted before the renewal date to avoid charges for the next billing cycle.
- Access to services will continue until the end of the current subscription period.
One-time Purchases:
- One-time service purchases may be canceled within 24 hours of purchase, provided that the service has not been initiated or delivered.
- Cancellation requests after the initiation or delivery of services are subject to review and approval by our customer support team.
2. Refund Policy
Subscription Services:
- Refunds for subscription services are provided only in cases of billing errors or duplicate charges. Customers must report such issues within 7 days of noticing the error.
- No refunds are issued for partial subscription periods or unused portions of subscriptions.
One-time Purchases:
- Full refunds for one-time purchases are available if requested within 24 hours of the purchase and before service initiation.
- Once the service has commenced or been delivered, refunds will not be granted except in cases of significant service defects or errors attributable to Quarkfin.ai.
3. Refund Process
- To request a refund, customers must contact our support team with proof of purchase and a detailed description of the reason for the refund.
- Refund requests will be reviewed within 7 business days. Approved refunds will be processed using the original method of payment within 10-15 business days.
4. Exceptions
- Customized or specially tailored services and products are non-refundable unless explicitly stated otherwise at the time of purchase.
- Any charges incurred due to currency exchange rates or transaction fees by third-party payment processors are non-refundable.
5. Changes to This Policy
- Quarkfin Tech Private Limited reserves the right to update this policy periodically. Changes will be communicated via our website and/or email to registered customers.
- Continued use of our services after any policy changes constitutes acceptance of the updated terms.